Return & Refund Policy

1. 7-Day Replacement Policy

We offer a 7-day hassle-free replacement policy for items that arrive damaged, defective, or incorrect. If your product meets any of these criteria within 7 days of delivery:

• Item is DOA (Dead on Arrival) or defective out of the box.
• Item received is physically damaged during transit.
• Wrong item or missing accessories delivered.

2. How to Request a Return or Replacement

1. Take a clear unboxing photo or video of the parcel and defective product.
2. Contact our team via WhatsApp at +91 70060 83503 or email support.circuitpoint@gmail.com with your Order ID.
3. Our team will arrange a free reverse pickup courier from your shipping address.
4. Upon inspection at our hub, a fresh replacement unit or full refund will be issued immediately.

3. Refund Processing

• Prepaid Orders (UPI/Cards/Netbanking): Refunds are credited back to your original payment account within 3 - 5 business days after approval.
• COD Orders: Refunds are transferred directly to your bank account or UPI ID provided during the return request.

4. Non-Returnable Conditions

• Physical damage caused by improper installation (e.g., bent CPU pins, liquid spills).
• Products with missing original serial numbers, box barcodes, or manufacturer warranty seals.